Product Manager

Responsibilities

• Define the product strategy for the SpotOn restaurant software suite.
• Own and manage the product roadmap, making data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision, challenging assumptions and finding bold solutions to customer problems.
• Partner closely with Engineering, Design, Marketing, Data Science, Ops, and GTM teams to gather input, align priorities, and deliver solutions.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify growth opportunities.
• Lead experimentation, learning, and iteration using data to guide product decisions.
• Cultivate relationships with stakeholders and act as the product’s advocate and voice of the customer.
• Collaborate with product marketing on product positioning.

Requirements

• 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software.
• Deep understanding of the product development lifecycle with proven ability to deliver intuitive, high-quality products that scale across multiple platforms.
• Technically fluent: can engage with engineers, understand APIs and systems architecture, and discuss implementation trade-offs.
• Metrics-driven approach that leverages data for decisions.
• Exceptional communication skills to articulate product vision, rationale, and tradeoffs to teams and stakeholders.
• Strong empathy for customers to understand their needs and interactions with products.
• Ability to make decisions with imperfect information, lead without authority, and manage ambiguity and complexity.

Nice-to-Haves

• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe).