GTM Operations Lead

Responsibilities

• Architect CRM and pipeline hygiene: Keep deal records, stages, and dashboards accurate and current; run the execution layer of deal management and dashboarding so leadership always has a trustworthy pipeline view and EMs are held accountable.
• Standardize how we pitch and sell: Partnering with EMs and delivery leads to codify a repeatable sales process to optimize for quality and velocity.
• Own analytics & attribution: Track deal pipeline, sales attribution, and ROI on sales events (conferences, dinners, etc.). Build forecasting and reporting to tell us what’s working.
• Drive RFI and inbound request responses: Gather, format, and assemble dataset materials and data-site outputs for customer RFIs with speed and attention to detail.
• Run contract-to-cash execution: Manage invoicing and accounts-receivable follow-up with our Accounting team, and support contracting, documenting process for future team members.
• Own and automate the sales stack: Identify and set up whatever tools the team needs to succeed — lead-gen, outreach, and beyond — then partner with ops and engineering to automate the manual work out of it, so your scope gets more strategic over time.
• Own follow-ups and triage: Track and execute first-touch follow-ups from conferences and customer meetings; triage website inbound so qualified lab conversations reach the right person fast; facilitate clean hand offs between Sales and other teams so nothing drops between a closed deal and delivery.
• Design customer engagement cadences: Consult with EMs and client delivery leads to learn, then automate project status and customer-facing updates to drive project outcomes.
• Build strategic customer collateral to drive outcomes: Maintain and improve customer-facing data offering and product updates, and build effective suite of materials to enable our customer engagement team.

Requirements

• 5-7+ years of experience in sales operations, revenue operations, business operations, banking/consulting, or a similarly execution-heavy, analytical role; you’ve built sales or revops from 0 to 1, and/or have grown a similar team at a fast-growing startup.
• Proven high-volume execution: you can run ten workstreams in parallel, keep every ball in the air, and your error rate stays near zero. Detail is not a chore for you; it’s a reflex.
• Altitude switcher: equally comfortable doing data entry at 9am and proposing a process redesign at 3pm. Neither phases you.
• Systems thinking: you have strong opinions on a revenue tech stack, and learn AI-native tools fast (CRMs like Attio/Salesforce/HubSpot, billing systems, spreadsheets at an advanced level). You instinctively look for automation.
• Strong communicator: you’re a storyteller with numbers - i.e. clear, concise customer-facing updates, internal status reports, and clean documentation informing action.
• High agency, low ego. You don’t wait to be assigned; you see the gap, close it, and iterate.
• Comfortable in a 5-day in-office SF environment that prizes speed, direct feedback, and rapid context-switching.

Nice-to-Haves

• You’ve worked in or around AI, data, or developer-facing products and can speak credibly about datasets and model training.
• You’ve built automations (Zapier/Make, scripts, CRM workflows) that eliminate a recurring manual process.
• Exposure to contracting, procurement, or AR processes at a B2B company.

Compensation and Benefits

• $190-250k base + bonus + equity
• Comprehensive benefits (UberEats and ride share stipend, comped Equinox, 401K with match, health, dental, and vision insurance)