Senior Technical Implementation Specialist

Responsibilities

• Configure Plenful for new customers and use cases, executing implementations on established use cases while improving the implementation process to deliver value faster.
• Engage customers in meetings to gather feedback, understand needs, assist with custom configuration, guide timelines, and hold customers accountable.
• Provide omnichannel support for customers and develop documentation on best practices.
• Collaborate with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules.
• Partner with Account Management and Sales to identify expansion opportunities and lead implementations for contract expansions.
• Work with Engineering and Product Solutions to communicate new feature needs, product requirements, and provide customer feedback and business context for product design.

Requirements

• 4+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or related field.
• Direct experience in customer-facing roles or managing customer relationships.
• Proficient in SQL.
• Proficient in Python.
• Experience with APIs and/or healthcare integration standards (FHIR, HL7) and related data formats (JSON, XML, YAML).
• Excellent verbal and written communication skills.
• Strong problem-solving skills with ability to articulate unstructured problems.
• Ability to work collaboratively across functions including Sales and Account Management.
• Highly organized with ability to manage multiple accounts and prioritize independently.
• Genuine interest in healthcare and improving industry efficiency.
• Bias toward action and comfort in a dynamic, fast-moving environment.
• BA/BS degree preferred.

Nice-to-Haves

• Ability to explain complex technical problems in concise, audience-targeted communication.
• Experience in the healthcare industry, with familiarity in data quality management, prior authorizations, benefits verification, etc.