Onboarding Analyst

Responsibilities

• Serve as the personal, named point of contact for specialists throughout onboarding—introducing yourself early, setting expectations, and guiding them through each step with warmth and clarity.
• Triage questions on scheduling, benefits, equipment, and reading preferences; coordinate with the right internal teams; and close the loop back to the physician promptly.
• Communicate proactively and with good news. Keep physicians informed at every milestone—and reach out proactively when, for example, progress allows for an earlier start date.
• Drive continuous process optimization. Spearhead strategic cross-functional projects to refine, scale, and continuously improve the end-to-end onboarding workflow, ensuring a frictionless and premium provider experience.
• Analyze data to compress ramp times. Conduct deep-dive data analysis to isolate bottlenecks, uncover operational inefficiencies, and develop actionable strategies to cut down provider ramp-to-productivity duration.
• Enhance start-date predictability. Build data-driven models and analyze historical onboarding cycle times to improve projected start dates, mitigate delays, and increase cross-functional resource planning accuracy.
• Keep onboarding on track. Maintain an accurate, real-time picture of where every specialist stands, anticipate risks, and keep tasks moving across the teams involved in onboarding.

Qualifications

• Bachelor's degree with prior experience (internships included) in operations, client/customer success, analytics, consulting, or research.
• Outstanding written communication and interpersonal skills—comfortable being a primary point of contact for physicians.
• A genuine service mindset and care for delivering a premium, white-glove experience.
• Exceptional organization and attention to detail; able to manage many physicians and work streams at once without dropping a thread.
• Comfort working with data to track progress and find root causes.
• Track record of independent project management and delivering results in a fast-paced environment.
• Healthcare experience preferred, but not required.

Compensation

• Base salary between $60,000 - $75,000 plus benefits. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.