Leads design teams in customer experience, operational tools, and service design for autonomous mobility. Drives rider journey evolution, fosters data-driven culture, manages workflows, and partners with research/product for innovative features. Requires 10+ years design experience, 3-5 years management.
238k – 286k/yr
Hybrid10+ YOEEngineering Management
About the role
Responsibilities
Lead multiple teams including Customer Experience Design, Operational Tools & Service Design.
Lead evolution of end-to-end rider journey across digital and physical touchpoints.
Evangelize design strategy to executive leadership and cross-functional partners.
Foster human-centered, data-driven, iterative, and inclusive design culture.
Provide creative direction, career coaching, and manage org design for cross-functional support.
Manage design workflows, resource allocation, and project timelines for high-velocity shipping.
Partner with UX Research & Product to translate user data into roadmaps and iterations.
Qualifications
10+ years professional design experience, with 3–5 years in management or lead capacity.
Curiosity and desire to improve things.
Experience driving collaboration, alignment, and outcomes through influence, including executive level.
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