Business Travel Consultant II

What You’ll Do

• Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required.
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

What We’re Looking For

• 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
• 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory.
• Experience of local market supplier content and booking practices in both ARC and BSP markets.
• In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2).
• Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus.
• Full understanding of travel industry regulations, along with worldwide compliance requirements.
• Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement.