PerplexitySan Francisco, CAManages enterprise client relationships by driving onboarding, adoption, growth, and retention. Collaborates cross-functionally to advocate for clients and monitor KPIs, requiring 5+ years in customer success with enterprise tech experience.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.