Enterprise Customer Success Manager
Manages enterprise client relationships by driving onboarding, adoption, growth, and retention. Collaborates cross-functionally to advocate for clients and monitor KPIs, requiring 5+ years in customer success with enterprise tech experience.
About the job
Responsibilities
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
Skills
CRM, Customer Success Platforms, Onboarding, Client Retention, Account Management, Data Analysis, Cross-Functional Collaboration, Executive Communication
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