Hardware Product Manager, Consumer Commerce

Responsibilities

• Set the vision, roadmap, and direction for OpenAI's consumer hardware ecommerce platform.
• Think globally about the total business and how to best support organizational priorities and growth.
• Lead the planning, scoping, and prioritization of projects to achieve our goals.
• Define and guide the roadmap for a unified commerce experience that brings together consumer hardware purchases and software subscriptions, navigating both customer-facing experience and backend systems, billing, fulfillment, and operational requirements.
• Gather requirements, determine features, write product specifications, refine feedback, help write test plans, manage the backlog, and ship quickly.
• Build strong partnerships with marketing, operations, customer support, finance, legal, and engineering teams to define and drive successful execution of roadmap initiatives and achievement of performance targets.
• Represent the team with partners and senior company leaders to align resources and prioritization.
• Foster an environment that enables engineering teams to move quickly while maintaining a high standard for quality.
• Utilize technology, tools, and operational knowledge to successfully implement projects that drive growth, while advocating for technical and platform investments that improve the customer experience.
• Assess the impact of technical changes to the ecommerce experience and make decisions based on customer experience, business impact, operational considerations, and engineering capacity.

Requirements

• 6+ years of ecommerce product management experience.
• Robust understanding of ecommerce best practices and strong consumer intuition, with a curiosity for what motivates online behavior.
• Ability to both operate at a strategic level and dive deep into technical details and complexity with ease. You can readily communicate technical concepts and tradeoffs to non-technical audiences.
• Demonstrated experience using customer insights and data analytics to inform product strategy, roadmap decisions, and user experience improvements.
• Excellence in building consensus with a diverse group of partners across functions.
• Strong customer empathy and experience shaping product direction based on customer needs.

Nice-to-Haves

• Experience managing commerce experiences for consumer hardware products, subscription businesses, or integrated hardware/software offerings.