Sales Development Representative

Key Responsibilities

• Own timely responses across inbound channels including website forms, email, live chat, and LinkedIn
• Qualify inbound leads and route opportunities appropriately across enterprise and SMB/mid-market segments
• Schedule discovery and demo calls for account executives
• Maintain clean, accurate CRM hygiene across all prospect interactions and stages
• Develop strong product knowledge and confidently communicate Retell’s value proposition
• Partner with revenue leadership to improve inbound qualification processes, messaging, and workflows
• Track performance against qualified meetings, opportunities created, and pipeline contribution

Requirements

• Prior customer-facing experience in hospitality, retail, service, support, or sales environments
• High-energy with enjoyment in interacting with people
• Clear communication skills, ability to ask thoughtful questions and actively listen
• Strong organization under volume and consistent follow-through on details
• Comfort operating in fast-paced environments with evolving processes
• Quick learner excited to understand technical products deeply
• Desire to grow rapidly in a high-performance startup environment with meaningful ownership

Nice-to-Haves

• Experience in sales development or inbound lead qualification
• Familiarity with CRM systems and pipeline tracking
• Interest in AI and voice technology

Compensation and Benefits

• Cash: $130,000 + Commission + Equity
• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited meals and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement