Sr. Training and Knowledge Management Manager

Responsibilities

• Develop, champion, and execute a multi-year strategic roadmap for the Legal team’s Knowledge Management and Training program, ensuring alignment with broader organizational goals.
• Partner across the organization (Sales Enablement, Okta University, and Learning & Development) to establish a unified, best-in-class approach for company-wide legal training topics.
• Design, host, and produce engaging on-demand content and live training sessions for the Legal team and company-wide, including designing a scalable onboarding program for new Legal team hires.
• Leverage broad legal knowledge and experience to actively create and build high-quality, relevant legal team content, ensuring it is both substantively sound and easy to consume.
• Strategically build and optimize legal knowledge content for seamless ingestion by AI systems, ensuring the information is structured to effectively train, govern, and power internal AI models and bots for various use cases.
• Establish standards for knowledge capture, lifecycle management, and governance; leverage self-service technologies (e.g. AI-driven search, workflow automation) to maintain the knowledge base, reduce redundant inquiries, and enable self-service.
• Provide strategic oversight and professional guidance to the Training & Knowledge Management Specialist.
• Define and report on sophisticated metrics (e.g. ROI, adoption rates, knowledge gaps) to measure program effectiveness.
• Proactively manage relationships with internal stakeholders to ensure all legal learning and knowledge management needs are anticipated and addressed.

Preferred Experience

• Bachelor's Degree in Learning and Development, Knowledge Management, or a related field.
• Minimum of 10 years of professional experience, with at least 7 years focused on Training and Knowledge Management.
• Experience supporting an in-house Legal department or paralegal experience required.
• Demonstrated working knowledge of core legal concepts and terminology.
• Expertise in building, designing, and deploying engaging content, including wikis, e-learning courses, training curricula, and professional presentations.
• Experience optimizing content for use by AI models and search engines.
• Exceptional communication, collaboration, and presentation skills; proactive and influential leadership style.
• Proven ability to work cross-functionally across a global enterprise.
• Advanced proficiency with modern knowledge management and training tools such as Confluence, Highspot, WalkMe, Articulate, Zoom, PowerPoint, Google Slides, and workflow automation platforms (e.g. TAP).
• Deep understanding and application of adult learning concepts, theories, and best practices.
• Demonstrated ability to influence senior stakeholders, drive consensus, and lead complex change management initiatives.
• Ability to set clear goals, define performance metrics, and drive accountability for results.