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IntercomIntercom

Senior Finance Data Scientist

Build production-grade forecasting, propensity, and LTV models that connect customer behavior and product usage to SaaS revenue outcomes. The role requires advanced Python and SQL, scalable data-pipeline experience, and the ability to communicate insights to finance and executive stakeholders.

About the job

Responsibilities

Predictive Modeling and Forecasting Systems

  • Build and own probabilistic and time-series models that project ARR performance across renewals and usage-based motions.
  • Incorporate behavioral signals such as product adoption, seat utilization, and feature engagement into expansion propensity and LTV frameworks.
  • Design models that account for cohort dynamics, seasonality, and product-led growth signals.
  • Evaluate model performance through backtesting and iteration.

Data and Analytical Infrastructure

  • Own the end-to-end finance data pipeline, transforming raw product usage and billing data into curated, model-ready datasets in the data warehouse.
  • Write and optimize production-quality SQL and Python for large-scale datasets and automated FP&A workflows.
  • Ensure data integrity and consistency across predictive systems and executive dashboards.
  • Contribute to the long-term data strategy for tracking and predicting Existing Business health.

Analytical Problem Solving

  • Translate ambiguous business questions into structured data science projects.
  • Connect ARR outcomes to product adoption, customer health scores, and go-to-market activity.
  • Perform scenario modeling and sensitivity analysis to explain possible NRR outcomes.

Business Partnership and Communication

  • Partner with Sales, Product, and Data Engineering to align financial models with customer behavior and product roadmaps.
  • Translate complex statistical outputs into clear, decision-oriented narratives for the CFO and executive leadership.
  • Build executive-ready predictive dashboards and strategic presentations.

Requirements

  • 3+ years of experience in Data Science, Strategic Finance, or Revenue Analytics, focused on SaaS or usage-based business models.
  • High proficiency in Python, including pandas and scikit-learn.
  • Expert-level SQL skills.
  • Experience building scalable data pipelines and production-grade analytical tools.
  • Strong understanding of NRR, LTV, churn, and the relationship between product usage and revenue.
  • Ability to translate technical work into business insight and influence stakeholders through data-driven storytelling.
  • Strong business judgment and product sense.
  • Proficiency with AI-native development tools such as Cursor and Claude Code.

Nice to Have

  • Experience with forecasting libraries such as Prophet or Nixtla.

Success Measures

  • Automated forecasting models that are more accurate, granular, and less manual than previous iterations.
  • A propensity score integrated into planning that predicts customer expansion and contraction.
  • Scalable, code-based workflows that reduce time to insight.
  • Strong leadership confidence in forecasts of the financial impact of changing customer usage patterns.

Compensation and Benefits

  • Competitive salary and equity.
  • Lunch provided every weekday, snacks, and a fully stocked kitchen.
  • Regular compensation reviews.
  • Pension scheme with employer matching up to 4%.
  • Life assurance and comprehensive health and dental insurance for employees and dependents.
  • Flexible paid time off.
  • Paid maternity leave and six weeks of paternity leave.
  • Cycle-to-Work Scheme and secure bike storage.
  • MacBook standard, with Windows available for certain roles.
  • Hybrid working policy requiring at least three days per week in the office.

Skills

Python, pandas, scikit-learn, SQL, Prophet, Nixtla, Data Pipelines, Time-Series Modeling, Probabilistic Modeling, Forecasting, Saas Analytics, Product Analytics, Cursor, Claude Code

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