Lead Program Manager, Vendor Operations

Responsibilities

• Own the day-to-day health and long-term performance of Reddit's vendor-supported Ad Review program.
• Assess the current operating model, identify key gaps, and build a practical plan to improve workflows, accountability, and program performance.
• Partner closely with vendor leadership to improve execution, strengthen governance, and ensure teams are delivering against clear goals.
• Build and manage the metrics, reporting, and operating rhythms needed to understand performance, surface risks, and drive better decisions.
• Act as a trusted bridge between Ad Review, Sales, and the broader Go-To-Market team, helping support revenue goals while protecting the quality and safety of the Reddit platform.
• Work with Ads Policy, Sales, Product, and Engineering to improve tooling, reduce manual effort, and remove friction from the review process.
• Turn operational data, escalations, and stakeholder feedback into practical improvements that make the program faster, more consistent, and easier to run.
• Communicate clearly with senior stakeholders, surfacing risks, tradeoffs, progress, and recommendations.

Requirements

• 7+ years of experience in operations, program management, vendor management, or a related role in a fast-moving technology environment.
• Experience owning and scaling operational programs, ideally in vendor operations, support operations, ad operations, trust & safety, or another high-volume operational environment.
• Experience working with offshore or outsourced vendor teams.
• A track record of improving program performance through better processes, stronger metrics, clearer accountability, and scalable solutions.
• Demonstrated ability to set direction for an operational program, not just manage day-to-day execution.
• Experience leading change in complex environments where process, policy, tooling, vendor performance, and business needs intersect.
• Strong analytical skills and comfort using data to diagnose problems, prioritize work, and measure impact.
• Ability to operate in ambiguity, move quickly, and bring structure to messy or evolving problems.
• Strong cross-functional leadership skills, including the ability to build trust with Sales/GTM partners and influence Policy, Product, Engineering, and Operations.
• Excellent written and verbal communication skills.

Nice-to-Haves

• Experience with advertising, ad review, content moderation, customer support, or platform operations.

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave