Product Designer, HR Experiences

Responsibilities

• Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents — four AI-powered product surfaces that share a common knowledge layer.
• Lead service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
• Make judgment calls about AI outputs — when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
• Define how trust, uncertainty, graceful failure, and human override show up across these surfaces — patterns that will inform AI experience design across the broader HRX org.
• Co-lead product direction with PM, engineering, and data partners across four teams. Act as a co-owner of strategy.
• Frame ambiguous problems and align partners around a clear direction, often before the data is in.
• Conduct and direct research with customers and HR partners to validate these experiences in a high-stakes compliance domain.

Requirements

• Shipped AI-powered experiences to production (not prototypes) and can speak concretely to how uncertainty, errors, and human override were handled.
• Experience in service design for products that involve two sides or multiple stakeholders, including real experience with journey mapping and service blueprinting (including operational handoffs).
• Ability to evaluate and direct AI-generated design and content — knowing when to use it, when to override it, and how to raise the bar (especially important in a compliance domain where errors have legal consequences).
• Cross-functional judgment to co-lead direction with PM, engineering, and data — and hold position when the right answer is unpopular.
• Comfort with ambiguity: frame the problem, scope the work, and advance forward without waiting for perfect information.
• 5+ years of product design experience owning shipped work in B2B SaaS, with well-developed craft across web (Figma and a modern design toolchain assumed).

Nice-to-Haves

• Experience in a consequential domain — HR, compliance, fintech, legal, or healthcare — where the cost of being wrong is real.
• Helped lead a team's shift to AI-native workflows, and can speak to what changed about the work itself (not just the tools).
• Background contributing to AI governance, evaluation practices, or AI experience design patterns.
• Experience designing for internal operators or expert users (advisors, agents, support staff) alongside customer-facing surfaces.

Compensation

Cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise.