Head of Commercial Strategy and Operations

Responsibilities

• Own revenue strategy and planning: Partner with the CCO to set commercial and revenue strategy, translating it into annual and quarterly plans across Sales, Onboarding, Account Management, and Support.
• Own end-to-end revenue operations: Directly own the systems, tooling, processes, and reporting infrastructure supporting Sales, Onboarding, Account Management, and Support, including pipeline management, forecasting, and cross-functional handoffs.
• Diagnose and rebuild customer-facing functions: Assess performance drivers within customer-facing functions and design and execute the operating models needed going forward.
• Build and own the customer lifecycle view: Develop a holistic view of onboarding and product adoption, partnering with Product and Marketing on lifecycle expansion plans.
• Run the commercial operating cadence: Own business reviews, KPI reporting, and follow-through for the commercial leadership team.
• Lead AI strategy for revenue operations: Identify and lead AI-powered workflows across Sales, Onboarding, Account Management, and Support, using direct experience implementing AI tools.
• Drive cross-functional alignment: Partner with Product, Marketing, Finance, and other functions to align shared goals and influence outcomes without direct authority.
• Present to senior leadership: Provide regular updates and strategic recommendations to the CCO and executive team on commercial and revenue performance.

Requirements

• Minimum 10 years of experience in strategy, revenue operations, or commercial operations, including direct ownership of functional execution such as Sales Operations or Revenue Operations.
• Strong strategic background with a track record of running revenue operations end-to-end.
• Demonstrated ability to execute strategy across teams and deliver results.
• Direct experience building and running operational processes in Sales, Support, Onboarding, or Account Management.
• Direct experience building or rolling out AI-powered processes or tools with measurable adoption results.
• Ability to work cross-functionally and influence without direct authority.
• Data-driven mindset and comfort presenting detailed analysis and strategic narratives to senior leadership.
• Bachelor's degree required.

Nice to Have

• SMB SaaS experience.
• MBA.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Flexible Time Off, wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave and Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Compensation

• Base compensation range: $208,000–$260,000 USD
• Employees may also be eligible for an annual bonus or commission.
• Some roles may be eligible for overtime pay.