Market Operations Director

Responsibilities

• Own the financial and operational performance of Matter Health’s Georgia market.
• Manage market-level performance across patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and execution KPIs.
• Lead operational execution for integrated care teams composed of licensed clinicians and non-licensed team members.
• Partner with the Market Medical Director through a dyad leadership model to align clinical and operational priorities.
• Provide operational and administrative support to licensed clinical team members, including onboarding coordination, scheduling, leave coordination, workflow support, and non-clinical performance management.
• Lead workforce and capacity planning across the market.
• Ensure staffing, scheduling, building access, and operational logistics support reliable care delivery.
• Improve attributed-member engagement, first-visit completion, and longitudinal patient retention.
• Use operational, clinical, and financial data to identify performance gaps and develop corrective action plans.
• Build relationships with property managers, community organizations, payers, and local stakeholders.
• Support market launches, operational expansion, and implementation of new workflows and care-delivery capabilities.
• Establish performance expectations and accountability across market teams.
• Lead, coach, and develop employees across multiple roles and locations.
• Communicate organizational and operational changes clearly and inclusively.
• Identify barriers to market goals and ensure timely resolution.
• Build a collaborative, accountable, and mission-driven team culture.

Requirements

• Active and unrestricted Registered Nurse or Nurse Practitioner license.
• At least five years of experience in a director-level healthcare operations position or comparable role.
• Experience leading multisite, multi-clinic, or market-level healthcare operations.
• Direct P&L ownership or meaningful responsibility for financial performance of a healthcare market, service line, or business unit.
• Experience in value-based, risk-based, or payer-aligned healthcare.
• Understanding of patient attribution, quality measures, payer dynamics, and drivers of value-based performance.
• Experience leading multidisciplinary healthcare teams of licensed and non-licensed employees.
• Experience managing staffing, scheduling, workforce capacity, productivity, and operational performance.
• Ability to use data and performance metrics to identify barriers, establish priorities, and improve results.
• Strong leadership, communication, relationship-building, and conflict-resolution skills.
• Ability to collaborate across clinical, operational, financial, and administrative functions.
• Ability to lead through rapid growth, organizational change, and ambiguity.
• Proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and operational performance systems.
• Ability to work in a field-based environment and travel approximately 25%–50% throughout the assigned Georgia market.

Preferred Qualifications

• Experience as an Operations Director, Practice Administrator, Market Leader, Market General Manager, or similar healthcare operations leader.
• Experience in primary care, Medicare Advantage, home-based care, community-based healthcare, or another value-based care organization.
• Experience working in a dyad, matrixed, or shared-accountability leadership model.
• Experience launching a healthcare market, expanding multisite operations, or scaling a care-delivery model.
• Project-management experience.
• Experience working with property managers, community organizations, payers, or other external stakeholders.
• Experience supporting healthcare delivery within underserved communities.
• Experience leading operations in a rapidly growing or transforming healthcare organization.

Success Measures

• Reliable and accountable operations across the Georgia market.
• Achievement of financial, engagement, access, productivity, staffing, and execution goals.
• Improved attributed-member engagement, first-visit completion, and longitudinal patient retention.
• Effective partnership with the Market Medical Director and alignment between clinical and operational teams.
• Consistent staffing, scheduling, capacity, and logistics supporting care delivery.
• Early identification and resolution of operational barriers.
• Strong relationships with employees, property managers, community organizations, payers, and other stakeholders.
• Successful market launches, operational expansion, and workflow implementation.
• A collaborative, accountable, and high-performing market team.

Work Arrangement

• Field-based role supporting Matter Health’s Georgia market across healthcare sites, affordable housing communities, and other market-based settings.
• Candidates must be located within or able to regularly work throughout the assigned Georgia market.
• Approximately 25%–50% travel within the market is required, with occasional travel to other Matter Health locations.