Vendor & Resource Manager

Key Responsibilities

Vendor Management

• Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards.
• Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk.
• Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs.
• Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues.
• Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations.
• Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases.

Resource Management

• Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals.
• Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
• Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments.
• Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.

Required Skills

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• 5+ years of progressive experience in vendor management, resource management, workforce planning. Ideally in a Patient Access Hub or similar environment.
• Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects.
• Strong ability to negotiate favorable contract terms and navigate difficult conversations with external partners.
• Highly data-driven with the ability to analyze capacity models, utilization reports, and financial data to drive decision-making.
• Excellent interpersonal skills with the ability to build consensus across cross-functional teams and executive leadership.
• Proactive in identifying resource bottlenecks or vendor performance issues and swift in implementing corrective actions.
• Technical Proficiency: Standard PM tools (e.g., Smartsheet, Jira, Workday, SAP, Asana), Google Office or Microsoft Office tools.

Benefits

• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture