Founding Product Designer

Responsibilities

• Own product design from customer research and early concepts through launch and iteration.
• Design how customers configure, test, launch, monitor, and improve AI agents.
• Build workflows for conversation review, quality assurance, approvals, escalations, and human intervention.
• Improve how agents communicate across voice, text, chat, and email.
• Make agent performance, behavior, and outcomes clear to customers.
• Simplify complex, data-heavy servicing workflows.
• Work directly with customers to understand their needs and test new ideas.
• Partner closely with product and engineering to shape priorities and ship quickly.
• Build the design system and shared product patterns.
• Create a consistent experience across live agents and future products.
• Use Figma, rapid prototypes, and AI tools to test ideas quickly.
• Help define how the design function grows over time.

Requirements

• 5+ years of product design experience.
• Experience designing AI-powered products, agents, copilots, or human-in-the-loop systems.
• Experience designing complex B2B, enterprise, operational, or technical products.
• A portfolio showing work personally owned from an ambiguous problem through launch.
• Strong interaction design, visual design, prototyping, and systems thinking.
• Experience designing monitoring, analytics, evaluation, or exception-management workflows.
• Experience working directly with customers and using feedback to shape the product.
• A track record of influencing product decisions rather than only executing requirements.
• Experience building or significantly improving a design system.
• Ability to design complete workflows, including permissions, edge cases, errors, and operational states.
• Understanding of how non-deterministic AI behavior affects trust, control, and product design.
• Experience partnering closely with engineers through implementation.
• Comfort using AI-assisted tools to prototype and explore ideas quickly.
• Strong communication and product judgment.
• Ability to work independently and create structure in a fast-moving environment.

Compensation and Benefits

• Salary range: $175,000–$230,000 per year.
• Medical, dental, and vision coverage.
• Generous 401(k).
• Catered lunches.
• The team works in person in San Francisco, typically around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in the office.