Technical Implementation Lead

What You'll Do

• Own enterprise customer implementations from kickoff through full platform adoption, with deployment speed and quality as your primary success metric
• Configure and deploy monitoring, alerting, and automation policies directly within customer environments
• Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency
• Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
• Script and automate implementation workflows and integrations to reduce manual lift and speed time to value
• Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements
• Build and continuously refine a repeatable implementation playbook that can scale across the customer base
• Provide occasional technical support on sales calls when deep infrastructure expertise is needed
• Partner with solutions engineering and product teams to ensure implementation feedback shapes future platform direction

What You Bring

Required

• 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator
• Direct, practical experience with scripting, server administration, and network deployment, including firewalls
• Real hands-on experience with monitoring and RMM platforms
• Demonstrated ability to configure, troubleshoot, and resolve technical issues independently
• Strong communication skills with the ability to translate technical detail for both customers and internal product teams
• Comfort working across security, network, and alerting concepts fluently

Nice to Have

• Experience at an MSP or software provider serving the MSP market
• Prior exposure to ITSM or ITIL concepts
• Experience building implementation playbooks or repeatable technical processes from scratch
• Interest in growing into a future team leadership or Director-track role