Senior Product Manager, Personalization

Responsibilities

• Own the platform’s core surfaces end-to-end, including onboarding, permissions, preferences, homepage, notifications, audit trail, and reporting, from strategy through iteration.
• Champion the end-to-end user experience, map real user flows and journeys, and shape intuitive, cohesive interactions across every surface.
• Think in systems to design primitives and patterns that compose cleanly across products, anticipating second-order effects and prioritizing long-term foundations.
• Turn messy, ambiguous horizontal challenges into concrete, elegant requirements and shipped software.
• Establish direction with data, defining clear success metrics and leveraging analytics to guide future iteration.
• Leverage the latest AI prototyping tools to pressure-test ideas and build rapid proofs-of-concepts before committing engineering time.
• Facilitate airtight coordination across engineering, design, data, and GTM functions to ship cohesive products.

Requirements

• 5+ years of Product Management experience, with a proven track record of shipping and iterating on user-facing platform or growth products in a B2B SaaS environment.
• Deep platform expertise, specifically managing connective experience, such as onboarding/activation, lifecycle notifications, permissions, or relevance engines.
• Design-thinking instinct - naturally empathize with users, think in flows and journeys, and sweat the quality of the end-to-end experience.
• Exceptional systems thinking, with a natural ability to reason about dependencies, edge cases, data models, and architectural constraints alongside engineers.
• AI-native workflow, comfortable utilizing modern AI tools to quickly turn product concepts into working proofs-of-concept.
• Metrics-driven framework, using customer interviews and product analytics to validate success and make fast, informed decisions.
• High EQ and comfort with ambiguity, combining strong communication skills with the grit and judgment to drive progress amidst imperfect information.
• Strong mission alignment and a genuine passion for reducing complexity to make healthcare better.

Nice-to-Haves

• Experience with recommendation, relevance, or ranking systems.
• Experience with building internal tools your coworkers love.
• Experience in a regulated, data-heavy domain like fintech, health tech.
• Experience at a rapidly scaling, venture-backed startup where things change quickly.

Benefits

• Competitive pay with equity options.
• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options.
• Company-sponsored disability & life insurance.
• Unlimited PTO.
• 401(k) + 4% Matching.
• Fully remote work + flexible working hours.
• $750 work-from-home setup budget.
• Paid biannual in-person company summits.
• Quarterly $150 co-hanging stipend to meet up with coworkers.
• Monthly $100 health and wellness benefit.
• Generous paid family leave.
• Annual $1,200 learning & development stipend.