Forward Deployed Reliability Engineer

Core Responsibilities

• Develop a deep understanding of Palantir's products and operational processes
• Go on-call, responding quickly and effectively to mission-critical incidents
• Diagnose, resolve, and proactively prevent issues encountered in the field
• Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers
• Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows
• Advocate for and implement product enhancements based on insights gleamed from the field
• Create clear, actionable documentation and share best practices to elevate team and company-wide reliability

Note: While active work is not required on weekends or outside business hours, you must be available to respond to critical outages during assigned on-call weeks.

What We Value

• Ability to work independently and collaboratively to solve ambiguous technical and operational challenges
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders
• Proficiency in Python, Java, and SQL
• Familiarity with parallel data processing and Spark job optimization
• Strong organizational skills and attention to detail, with the ability to prioritize effectively
• Resourcefulness and creativity in fast-paced dynamic environments
• Experience with root cause analysis and documenting solutions for broader impact
• Enthusiasm for hands-on problem solving, continuous improvement, and knowledge sharing

What We Require

• Background in Computer Science, Engineering, Information Systems, or other technical field.