Team Lead, Enrollment Quality Assurance

Responsibilities

• Manage and support a team of 4 Enrollment Quality Coordinators and Associates conducting quality audits and documentation reviews, including workload oversight, performance feedback, onboarding, and coaching.
• Serve as the first point of escalation for team questions and operational issues.
• Identify and report on clinical quality trends by analyzing QA findings, documentation reviews, and quality data; synthesize into actionable summaries for Quality Manager and Enrollment Leadership.
• Collect, organize, and maintain quality audit data; ensure accuracy and maintain dashboards/trackers for real-time visibility.
• Support the Quality Manager in executing the quality program, including delegated workstreams, preparing materials, tracking issues, and maintaining momentum.
• Surface audit findings into the closed-loop quality-to-training process for intervention.
• Support root cause analysis, document findings, and track corrective actions.
• Reinforce Enrollment process and documentation standards through audit-based feedback and coaching.
• Contribute to reporting and quality committee preparation with data summaries, audit findings, and trend reports.

Requirements

• 5+ years of quality assurance experience, with a minimum of 2 years of direct management of a QA team.
• Experience in a quality assurance, audit, or compliance role in healthcare, including phone recording and documentation reviews, applying quality rubrics.
• People management or team lead experience supervising, coaching, or managing a team.
• Strong data collection and trend identification skills; organized, detail-oriented, able to identify patterns across datasets.
• Clear, structured communicator able to translate clinical audit findings for frontline nurses and senior managers.
• Self-directed and accountable; manages work with discipline, follows through, flags issues proactively.
• Comfortable managing multiple priorities simultaneously in a fast-moving environment.
• Experience in a virtual or telephonic care environment with remote workflows and digital documentation tools.
• Familiarity with QA tooling or dashboards used in clinical quality programs.

Nice-to-Haves

• Experience in oncology or cancer care environments.
• Advanced skills in data analysis and dashboard creation.