Senior Manager, Facilities Operations, U.S.

Responsibilities

National and Regional Operations Leadership

• Own day-to-day and lifecycle performance across the U.S. facilities portfolio after formal project turnover.
• Establish and lead a regional operating model across West, Central, and East locations with clear site accountability and escalation paths.
• Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, operating hours, and risk.
• Serve as the senior U.S. escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues.

Reliability, Maintenance, and Asset Management

• Establish asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility.
• Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services.
• Identify infrastructure risks and develop operating, maintenance, or capital recommendations with the appropriate functional owner.
• Drive root-cause analysis and corrective action for recurring failures, outages, backlogs, and service issues.

People, Vendors, and Customer Experience

• Lead, coach, and develop regional and site Facilities teammates; establish roles, goals, and performance expectations.
• Manage integrated facilities management and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations.
• Create a consistent workplace and customer-service experience across manufacturing, engineering, office, hangar, and classified environments.
• Build relationships with site leaders and business partners; translate business demand into operating plans and service requirements.

Financial and Operational Governance

• Own the U.S. Facilities operating plan, budget inputs, forecasts, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance.
• Maintain a U.S. site risk register, vendor-performance view, critical-action plan, and forward-looking capacity and lifecycle concerns.
• Use common KPIs and operating reviews to manage performance, prioritize resources, and escalate material decisions.
• Ensure vendors, purchase orders, invoices, contracts, and operating commitments follow Finance, Procurement, and delegation requirements.

Lifecycle Integration and Risk Partnership

• Provide operational requirements during site selection, design, and project delivery; participate in design reviews, commissioning, readiness, and move planning.
• Formally accept or reject project turnover against documented criteria, then lead post-occupancy stabilization and defect closure.
• Partner with EH&S and Security to implement standards, address findings, coordinate incidents, and maintain emergency and continuity readiness.
• Coordinate with Real Estate on lease obligations and capacity while preserving Real Estate ownership of portfolio strategy and transactions.

Required Qualifications

• Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field.
• 12+ years of progressive experience in facilities management, integrated facilities management, corporate real estate operations, engineering operations, or a comparable field.
• 5+ years leading complex multi-site or regional operations, including direct people leadership and management of outsourced service providers.
• Experience operating facilities that support manufacturing, engineering, laboratories, aviation, critical infrastructure, secure environments, or other technically complex work.
• Experience owning operating budgets, forecasts, contracts, vendor performance, service levels, and facility risk.
• Strong working knowledge of maintenance, building systems, preventive maintenance, work-order management, asset lifecycle, and incident response.
• Ability to build teams, standardize operations, and drive accountability across geographically dispersed locations.
• Executive-level communication and judgment, with the ability to translate technical and operational issues into clear business decisions.
• Ability to travel frequently across the United States and respond to time-sensitive facility priorities as required.

Preferred Qualifications

• Experience in aerospace, defense, advanced manufacturing, autonomous systems, technology, or another high-growth regulated environment.
• Experience with SCIFs, classified environments, hangars, high-bay spaces, production facilities, or 24/7 critical operations.
• Experience establishing a regional operating model or scaling Facilities operations across a rapidly growing portfolio.
• Familiarity with CMMS/EAM, IWMS, service-management, building-automation, business-intelligence, and financial systems.
• CFM, FMP, CPMM, IFMA, engineering, project-management, or related professional credential.
• Experience leading major vendor transitions, integrated facilities management sourcing, commissioning, or project turnover.
• Current or prior security clearance, or experience operating in controlled-access environments.

Compensation and Benefits

• Annual salary range: $140,000-$210,000.