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PalantirPalantirNew York, NY

Site Reliability Operations Analyst - Commercial

Site Reliability Operations Analyst streamlines workflows, stabilizes projects, and acts as first responder for Palantir deployments to free engineers for technical work. Requires 3+ years project management, travel willingness, and strong judgment under pressure.

Salary not listed
Hybrid3+ YOEDevOps / SRE

About the role

Core Responsibilities

  • Work on many different types of problems and challenges, supporting deployments at large global customers or traveling for new pilot projects.
  • Act as first responders when issues arise, making initial fixes and exhausting options before seeking help.
  • Craft and implement processes to reduce friction and enable team members to focus on their strengths.
  • Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

  • Extraordinary judgment and composure in high-pressure situations.
  • Creative project management with lightweight frameworks for rapid iteration and low-overhead customer updates.
  • Proven track record of developing effective, collaborative customer relationships.
  • Meticulous attention to detail, maintaining accurate records and tracking key project metrics.
  • Enthusiasm for on-site customer work or supporting internal projects and senior leadership.

What We Require

  • Ability to travel 25-75%, varies by location and team.
  • 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.

Skills

Project ManagementProcess OptimizationJiraCustomer Relationship ManagementMetrics TrackingIncident ResponseTravel Readiness

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