Site Reliability Operations Analyst - Commercial
Site Reliability Operations Analyst streamlines workflows, stabilizes projects, and acts as first responder for Palantir deployments to free engineers for technical work. Requires 3+ years project management, travel willingness, and strong judgment under pressure.
About the job
Core Responsibilities
- Work on many different types of problems and challenges, supporting deployments at large global customers or traveling for new pilot projects.
- Act as first responders when issues arise, making initial fixes and exhausting options before seeking help.
- Craft and implement processes to reduce friction and enable team members to focus on their strengths.
- Think creatively, work collaboratively, and do whatever it takes to get the job done.
What We Value
- Extraordinary judgment and composure in high-pressure situations.
- Creative project management with lightweight frameworks for rapid iteration and low-overhead customer updates.
- Proven track record of developing effective, collaborative customer relationships.
- Meticulous attention to detail, maintaining accurate records and tracking key project metrics.
- Enthusiasm for on-site customer work or supporting internal projects and senior leadership.
What We Require
- Ability to travel 25-75%, varies by location and team.
- 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.
Skills
Project Management, Process Optimization, Jira, Customer Relationship Management, Metrics Tracking, Incident Response, Travel Readiness
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