Professional Services Project Coordinator

Responsibilities

• Own the project plan: Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; track every change.
• PS Projects Dashboard upkeep: Update weekly high-level status tags, summaries, blockers/issues, and module go-live dates; collaborate with Head of PS and CSMs to share highlights and risks weekly.
• Hold the team accountable: Track deliverables, follow up proactively before slippage, and hold customers and internal stakeholders to commitments.
• Run a tight ship on project calls: Build structure for recurring calls, set agendas, keep discussions on-topic, coordinate logistics, action items, and follow-ups.
• Escalate early: Flag risks, blockers, and account changes to CSM; track blocker-level bugs and sales-committed feature requests.
• Keep the RACI clean: Define and maintain project RACI matrix for each engagement.
• Report status internally and externally: Own weekly project plan updates, deliver status reports to CSM and leadership, produce internal and client-facing progress summaries.
• Use AI to scale the work: Leverage AI/Claude-powered tools for recurring reporting and project plans to maintain consistency without consuming team bandwidth.
• Track the technical footprint: Compare committed app integrations against actual integrations.
• Build relationships: Develop working relationships with internal teams and follow established project management practices.

Requirements

• 3-5 years of relevant experience (project manager or project coordinator experience is a plus).
• Strong organizational skills and attention to detail.
• Comfortable across multiple tools for project tracking, scheduling, and documentation.
• Experience using AI tools to boost productivity and scale reporting.
• Natural driver of accountability; comfortable holding customers and internal teams to commitments.
• Clear, proactive communicator who can run efficient calls and translate project status for CSMs, internal teams, and client executives.

Nice-to-Haves

• Project management or coordination experience in enterprise IT/security implementations.
• Familiarity with RACI matrices, status reporting, and risk escalation in client-facing projects.
• Skills with AI tools (e.g., Claude) for automating reporting and project management tasks.

Compensation and Benefits

Pay Range: $117,000 - $132,000 (good faith estimate; actual pay may vary based on skill and experience).

Benefits:

• Remote-first culture (work from anywhere within ±4 hours of Pacific Time).
• 100% employer-paid medical, dental, and vision insurance for employees (60% for dependents); HSA/FSA with employer contribution.
• Mental health support resources.
• Monthly wellness stipend.
• Life, short-term, and long-term disability insurance.
• Flexible PTO with minimum annual requirement.
• Up to 16 weeks paid parental leave.
• $1,000 annual learning stipend.
• Company and team offsites (fully covered).
• 401(k) with employer matching.