Role Responsibilities
Roadmap & Prioritization
- Own the Sales Systems roadmap, partnering with stakeholders across Sales, Revenue Operations, Marketing, Finance, and Implementation to prioritize initiatives that drive business outcomes.
- Establish and manage an intake and prioritization framework for system enhancements, balancing strategic initiatives, operational requests, and technical debt.
- Own and maintain the Salesforce Jira backlog, ensuring work is clearly defined, prioritized, and aligned to business objectives and team capacity.
- Facilitate prioritization discussions across stakeholder groups and drive alignment on scope, timelines, and expected outcomes.
Requirements Gathering & Solution Design
- Partner with business stakeholders to understand processes, identify opportunities, and gather requirements for system enhancements.
- Lead requirements gathering and solution planning efforts, translating business objectives into prioritized Jira epics, user stories, and implementation roadmaps.
- Collaborate with Salesforce administrators and external consultants to design scalable solutions aligned with platform best practices.
- Serve as the primary liaison between business teams and technical resources, ensuring clear communication and successful delivery.
Program Management & Delivery
- Lead cross-functional Salesforce and sales technology initiatives from discovery through implementation, testing, change management, and adoption.
- Manage project timelines, dependencies, risks, and stakeholder communications to ensure successful outcomes.
- Coordinate delivery across internal team members and external partners while maintaining visibility into project status and priorities.
- Drive continuous improvement of processes, governance, and system adoption across the organization.
Team Leadership
- Lead and develop a team responsible for Salesforce administration, support, and enhancement delivery.
- Manage workload prioritization, resource planning, and performance management for team members.
- Oversee relationships with external consultants, and vendors to ensure quality delivery and alignment with business goals.
Salesforce & Sales Technology Ownership
- Act as the product owner for Salesforce and related sales technology platforms, ensuring solutions support evolving business needs.
- Provide strategic oversight of Salesforce configuration, automation, integrations, reporting, and data management.
- Partner with leadership to ensure system capabilities align with organizational goals and reporting requirements.
- Champion data quality, governance, and scalable system design across Salesforce and connected platforms.
- Evaluate and leverage AI-powered solutions to improve automation, reporting, operational efficiency, and business insights.
Minimum Requirements
- 8+ years of experience in Salesforce Administration, Business Analysis, Product Ownership, Program Management, Revenue Operations, or related CRM leadership roles.
- Experience owning and prioritizing a Salesforce backlog using Jira or similar agile project management tools.
- Strong requirements gathering, business analysis, and process documentation skills, including writing user stories and acceptance criteria.
- Demonstrated ability to prioritize competing requests and influence stakeholders across multiple business functions.
- Experience leading cross-functional programs from requirements gathering through UAT, implementation, and adoption.
- Proven experience managing technical teams, external consultants, and implementation partners.
- Strong understanding of Salesforce platform capabilities, automation, integrations, reporting, and data architecture.
- Experience working with Salesforce administrators and developers to design and deliver scalable business solutions.
- Salesforce Administrator certification required; Advanced Administrator certification preferred.
- Background in Program Management, Product Ownership, Business Systems Management, or Revenue Operations strongly preferred.
- Excellent communication, stakeholder management, and relationship-building skills.
- Strong analytical mindset with a commitment to data quality, governance, and continuous improvement.
Compensation
Base salary range: $146,092-$171,873. Includes equity, 401k match up to 4%, comprehensive medical/dental/vision (including pets), $10k annual education reimbursement, employee resource groups.
