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InstacartInstacartDover, NJ

On the Ground Specialist

Contractor role providing on-site support for Caper Cart launches in grocery stores. Handles training, troubleshooting, and operational improvements across multiple Dover, NJ locations.

83k – 96k/yr
On-siteOther

About the role

About the Job

  • Engage with store teams throughout the launch and implementation cycle of Caper, providing on-site support for testing, training and store readiness.
  • Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
  • Reinforce best practices to drive early adoption and smooth customer experience.
  • Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
  • Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
  • Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
  • Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within Caper locations.

About You

Minimum Qualifications

  • Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
  • Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
  • Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
  • Customer-focused orientation that aims to over-deliver on expectations.
  • Collaborative attitude who enjoys working with a team to solve problems.
  • Experience in retail and/or client facing roles.
  • Experience in driving program implementation, change management, and successful execution of training.
  • Exceptional interpersonal, written and oral communication skills with the capacity to adjust messaging based on audience needs.
  • Self-motivated with a proactive approach to achieving goals.
  • Comfortable working with and explaining new technology.
  • Flexibility to travel and spend significant time in retail environments, especially during peak periods.

Preferred Qualifications

  • Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
  • Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
  • Experience promoting or supporting technological products or innovations in a retail setting.

Skills

Process MappingPerformance MonitoringData AnalysisTroubleshootingChange ManagementTraining ExecutionRetail OperationsClient-Facing ExperienceContinuous ImprovementProgram Implementation

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