Contractor role providing on-site support for Caper Cart launches in grocery stores. Handles training, troubleshooting, and operational improvements across multiple Dover, NJ locations.
83k – 96k/yr
On-siteOther
About the role
About the Job
Engage with store teams throughout the launch and implementation cycle of Caper, providing on-site support for testing, training and store readiness.
Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
Reinforce best practices to drive early adoption and smooth customer experience.
Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within Caper locations.
About You
Minimum Qualifications
Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
Customer-focused orientation that aims to over-deliver on expectations.
Collaborative attitude who enjoys working with a team to solve problems.
Experience in retail and/or client facing roles.
Experience in driving program implementation, change management, and successful execution of training.
Exceptional interpersonal, written and oral communication skills with the capacity to adjust messaging based on audience needs.
Self-motivated with a proactive approach to achieving goals.
Comfortable working with and explaining new technology.
Flexibility to travel and spend significant time in retail environments, especially during peak periods.
Preferred Qualifications
Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
Experience promoting or supporting technological products or innovations in a retail setting.
Skills
Process MappingPerformance MonitoringData AnalysisTroubleshootingChange ManagementTraining ExecutionRetail OperationsClient-Facing ExperienceContinuous ImprovementProgram Implementation
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