Product Manager, Conversational AI

What You’ll Accomplish

• Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction.
• Ship meaningful improvements to the care assistant that measurably impact key KPIs. This includes new use cases, enhanced conversation flows, or safety/guardrail updates.
• Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance.
• Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation.
• Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics.
• Partner with PMs and cross-functional teams to scale the assistant to additional product areas, increasing coverage of member needs and overall program impact.

Basic Qualifications

• 2+ years of experience as a Product Manager building and shipping AI-driven software products.
• Direct experience working with LLM-powered products, including model-driven features, conversational interfaces, or agent-like systems.
• Familiarity with prompt design, evaluation frameworks, and LLM performance measurement.
• Experience driving cross-functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance).
• Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions.

Preferred Qualifications

• Experience with AI safety, guardrails, or human-in-the-loop systems, especially in member- or customer-facing contexts.
• Background in healthcare, digital health, or regulated environments.
• Prior work collaborating with clinical teams or subject-matter experts.
• Experience building member-facing products at scale, particularly those driving engagement, retention, or behavior change.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Traditional or Roth 401k retirement plan options with a 2% company match.
• Modern life stipends for learning and development.
• Discounted company stock through ESPP with easy payroll deductions.