Customer Success Associate - Boston

What You’ll Do

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
• Act as an advisor to customers to ensure they’re leveraging the solution effectively.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Who You Are

• Customer-minded, always trying to provide the most value possible.
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• A strong communicator (written and verbal) with excellent attention to detail.
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
• 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
• Passionate about building long term and lasting relationships.

Benefits and Growth

• Best-in-breed onboarding.
• Sales training in MEDDIC and Command of the Message.
• An inclusive company culture, opportunity to join our Community Guilds.
• Intra-departmental mentor and buddy program for in-house networking.
• Continuous professional development, product training, and career pathing.
• New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• Generous global benefits.