Senior Client Solutions Manager - Influencer Marketing

What You’ll Do

You’ll manage a portfolio of brand accounts.

Your job is straightforward:

Keep clients, grow them and run delivery cleanly. Keep the team aligned - and operating efficiently through better systems and technology.

You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.

If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. No scrambling. Just steady, commercial ownership.

• Lead the Relationship

  Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.

• Turn Insight into Strategy

  Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

• Own Delivery End-to-End

  Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.

• Protect & Grow Revenue

  Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.

• Use Data to Improve What’s Next

  Forecast performance. Optimize mid-campaign. Apply learnings to the next program. Reporting informs decisions - it’s not a recap.

• Keep the System Tight

  Keep tracking clean. Watch team capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.

What We’re Looking For

We’re looking for someone who has:

• 4–6+ years in influencer or creator marketing
• Strong hands-on campaign experience, with real fluency in Meta and TikTok
• Clear track record of account growth and retention - bring numbers
• Experience measured against revenue, retention, or NRR KPIs
• Leadership experience (running 1:1s, managing workload, supporting team performance)
• AI-native - integrating AI tools into your day-to-day work to drive faster execution, better insight, and smarter workflows.

Beauty experience is a plus

You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you’ve managed.

Traits That Matter

• Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don’t avoid hard conversations. You don’t wait for issues to escalate. You don’t need constant direction.

What Success Looks Like

6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.

Benefits

• 🌎 We’re a remote-first team, giving you the flexibility to work from wherever you do your best work
• 🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
• 📚 Growth: Annual Learning & Development budget to invest in your skills.
• 💰 Rewards: Annual bonus scheme to recognise great work
• 🩺 Healthcare coverage for US-based team members

AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.