AI Trainer (Part-time)
Part-time AI Trainer annotates mortgage conversation data, provides feedback on AI responses, and tests system quality for mortgage servicing calls. Requires 5+ years mortgage customer service experience and industry knowledge.
About the job
Responsibilities
- Annotate and label data from mortgage-related conversations.
- Give feedback on AI responses to make them more accurate and helpful.
- Train the AI system to handle mortgage servicing phone calls better.
- Test the AI for issues, including response quality, customer experience, explanation quality, and realism.
- Work ~10 hours per week on flexible schedules.
Requirements
- 5+ years as a customer service agent for a mortgage servicing company.
- Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
- Strong attention to detail and communication skills.
- Reliable internet and computer for remote work.
Preferred Qualifications
- 3+ years as a Mortgage Customer Service Supervisor.
- Familiarity with giving feedback to customer service agents.
Benefits
- Flexible part-time hours.
- Opportunity to shape cutting-edge AI technology.
- Work from home.
Skills
Ai Training, Data Annotation, Mortgage Servicing, Customer Service, Escrow Management, Loss Mitigation, Qrpc, Servicing Transfers, Quality Testing, Feedback Analysis
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