Senior Client Success Manager

Responsibilities

• Own end-to-end management of assigned managed-service and/or self-service client accounts.
• Serve as the primary client contact, leading day-to-day communication, optimizations, reporting, and recommendations.
• Build trusted client relationships grounded in client goals, brand strategies, and performance metrics.
• Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs.
• Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews.
• Identify and drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions.
• Partner with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy.
• Educate and enable clients on DeepIntent’s DSP and self-service tools.
• Assess account health, identify risks early, and support retention and renewals.
• Stay current on digital and programmatic advertising best practices.

Requirements

• 5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising.
• Strong knowledge of the ad tech ecosystem, including DSPs, SSPs, ad serving, measurement, and brand safety.
• Proven ability to independently own and grow senior client relationships.
• Strategic mindset and ability to translate data into actionable insights and recommendations.
• Experience leading client meetings and QBRs.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Nice to Have

• Experience working across managed-service and self-service models.
• Healthcare or pharmaceutical advertising experience.

Compensation and Benefits

• Base salary range of $110,000–$120,000.
• Quarterly bonus plan.
• Medical, dental, and vision insurance.
• 401(k) match program.
• Flexible PTO and paid holidays.
• Remote-friendly culture with flexible work options.
• Career development and advanced education support.
• Work-from-home and internet stipends.