Delivery Lead responsible for owning account plans, managing execution, and ensuring success for a flagship national security customer. Requires active TS/SCI FSP clearance, 10+ years in stakeholder management, IC familiarity, and hybrid onsite in Columbia, MD.
166k – 242k
Hybrid10+ YOETechnical Program Management
About the role
Responsibilities
Manage customer relationships from the executive to the end user
Work alongside national security & intelligence community customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts
Requirements
An active TS/SCI clearance with full-scope polygraph (FSP)
10+ years of work experience succeeding in stakeholder management or customer-facing role
Familiarity with the U.S. intelligence community and national security apparatus as a user base
A basic understanding of the ML operations process including processes underpinning GenAI data labeling, training, and test & evaluation
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
High cross-functional influence and EQ
Willingness to be onsite with a customer in vicinity of Columbia, MD 3+ days per week and able to travel at least 25% of the time (as needed)
Nice-to-Haves
Professional experience, often in a customer-facing technical program management role in industry or government
Prior experience managing technical customers
A technical degree in computer science, engineering, or related field
Prior experience owning the technical implementation of solutions to the government
Proficiency in Python, SQL or other programming languages
Skills
Ts/SciFull Scope PolygraphStakeholder ManagementCustomer SuccessTechnical Program ManagementMl OperationsGenerative AIPythonSQLAnalytics
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