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BigPandaBigPandaSan Francisco, CA

Director, UX Design

Leads UX design for AI-native AIOps platform, defining principles, interaction models, scalable design systems, and end-to-end experiences for enterprise IT teams. Requires 8+ years in UX/Product Design, AI systems expertise, and player-coach leadership in high-velocity environments.

230k – 270k
Remote8+ YOEProduct Design

About the role

Responsibilities

  • Define AI-native UX principles and interaction models for an agentic, AI platform
  • Lead the design process with user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs
  • Own the end-to-end user experience across BigPanda’s products and core platform capabilities for key ITOps personas
  • Create and evolve a scalable design system that supports both human-crafted and AI-generated interfaces across products
  • Use rapid prototyping, user research, behavioral data, and AI-assisted design tools to shape product strategy and roadmap
  • Operate as a player-coach, building design operations foundations while hiring, mentoring, and leading a growing UX team

Requirements

  • 8+ years in UX / Product Design with experience leading design for complex B2B SaaS platforms
  • Proven track record designing AI-powered or agentic systems and workflows
  • Experience owning cross-product design systems and interaction patterns at scale
  • Strong portfolio demonstrating systems thinking, interaction design, and measurable product impact
  • Ability to influence product strategy and executive decision-making across Product and Engineering
  • Comfortable operating as a player-coach in early-stage or small design organizations
  • Experience designing for operational or technical users in areas such as ITOps, DevOps, observability, security, or ITSM
  • Strong perspective on AI-native design and human–AI collaboration, including familiarity with modern AI-assisted design and research tools

Compensation

  • Base salary range: $229,500 - $270,000 (varies by experience, qualifications, skills, location)
  • Bonus, equity, and comprehensive benefits

Skills

FigmaSketchAdobe XDPrototypingUser ResearchDesign SystemsInteraction DesignAi Design ToolsAiopsItopsDevOpsB2B SaaS

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