Chief Operating Officer (COO)

What You’ll Do

Run the Business

• Own the day-to-day operating performance of the company
• Translate company strategy into clear priorities, plans, and execution
• Build and run the operating cadence: weekly exec rhythm, monthly metrics, quarterly planning/OKRs
• Ensure the company executes effectively across growth, delivery, and operational excellence

Own Key Functions

• Customer Success: retention, expansion, operating rigor, tooling, and team scaling
• Customer Support: quality, efficiency, cost discipline, and customer experience
• Finance: FP&A, budgeting, forecasting, cash management, metrics, and board readiness
• Commercial execution: GTM operations, forecasting, pipeline rigor, and performance management
• Partner closely with Product, Engineering, and Design to ensure strong delivery execution

Scale the Company

• Drive org design, headcount planning, and performance management
• Install systems, processes, and accountability that scale without killing velocity
• Increase focus, throughput, and cross-functional alignment
• Reduce founder dependency and execution bottlenecks

Build a World-Class Operating Company

• Prepare the business for strategic partnerships, M&A diligence, and external scrutiny
• Elevate the company’s operating maturity, predictability, and credibility
• Be a strong internal leader and a trusted partner to the CEO and leadership team

Who You Are

• A seasoned operator who has run multi-function organizations (GTM, CS, Finance, Product/Eng execution)
• Former COO, GM, SVP Ops, or equivalent senior leader with real business or P&L ownership experience
• You’ve helped scale a company through meaningful growth and increasing organizational complexity
• You’re comfortable owning execution, driving accountability, and making hard tradeoffs
• You have strong business and financial judgment
• You’ve worked with boards, investors, and/or M&A processes before
• You are a confident, low-ego leader who can be a true counterweight and partner to the CEO
• You thrive in environments with ambition, complexity, and high standards

Bonus points for:

• Fintech, consumer subscription, or marketplace experience
• Experience in both product-led and GTM-driven organizations
• Prior experience preparing a company for acquisition or major strategic scale

What We Offer

Financial Benefits:

• Generous base salary
• Meaningful equity package
• Retirement 401k

Healthcare and wellness:

• Healthcare
• Wellness stipend
• Mental wellness program
• Unlimited access to financial planning
• Life insurance

Work-life balance:

• Unlimited DPTO
• Flexible hours (Core hours: 9 AM to 5 PM local time)
• Paid Parental Leave