Product Manager - Workforce Management

Responsibilities

• Work directly with prospects and customers to understand problems and needs, conduct research, partner across functions, and analyze feedback and usage data.
• Own the AI-powered workforce setup and onboarding experience, driving product vision for faster and smarter configuration of queues, exclusions, and agent states.
• Scale and deepen integrations platform, shaping strategy for support ecosystem integrations, deciding where to build vs. partner.
• Empower support leaders with data from analytics pipeline, ensuring accurate, fast, and consistent metrics and actionable insights.
• Lead and mentor junior PMs, champion high product quality and impact, foster fast-paced culture.

Requirements

• 5+ years of product management experience in enterprise SaaS with proven strategic impact.
• Experience at growing venture-backed startup.
• Strong analytical and technical product skills, including data, integrations, and infrastructure.
• Experience building analytics products or data-driven experiences.
• Collaborative style with strong engineering partnerships.
• Strong written and verbal communication skills.
• Customers-first mindset with discovery skills.
• Bias to action and urgency.
• Based in or willing to relocate to New York metro area.

Nice to Haves

• Experience building AI-powered product features.
• Experience designing or managing integrations products and platform API strategy.

Compensation & Benefits

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits for professional development, wellness, Assembled customers, and commuting.
• Paid parental leave.
• Onsite work model with catered lunches (M-F), snacks, beverages in SF & NY offices.
• 401(k) plan enrollment.