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MongoDBMongoDBNew York, NY

Staff Product Manager – IT Go-to-Market

Own internal GTM technology products supporting CRM, lead-to-quote, sales productivity, and marketing automation. Define strategy, deliver AI-powered Customer Success platforms, and partner with Sales, Marketing, and RevOps teams.

164k – 323k
Hybrid10+ YOEProduct Management

About the role

Responsibilities

Domain Expertise

  • Build AI-powered Customer Success and customer health platforms
  • Define workflows for customer risk detection, prioritization, and proactive engagement
  • Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
  • Drive automation for escalations, ticket creation, customer communications, and operational workflows
  • Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
  • Define requirements for AI agents, health scoring, and telemetry-driven insights
  • Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
  • Deep understanding of User Journey and Workflows for all of the post sales motions

Product Strategy & Vision

  • Define and communicate the product vision and roadmap for GTM technology platforms
  • Translate business strategy and operational needs into scalable product capabilities
  • Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
  • Align product strategy with enterprise architecture, security, and platform standards

Product Lifecycle Ownership

  • Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
  • Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
  • Use user feedback and data insights to refine priorities and improve the product experience

Stakeholder Engagement

  • Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
  • Represent the voice of the user, ensuring solutions address real operational challenges
  • Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
  • Build strong partnerships with engineering teams, architects, and external vendors

Roadmap & Delivery

  • Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
  • Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
  • Balance new feature development with platform improvements and technical debt
  • Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders

Adoption & Change Management

  • Partner with enablement and change management teams to drive adoption of new GTM capabilities
  • Communicate product changes and new features across impacted teams
  • Monitor KPIs and support incident or problem management when issues arise

Requirements

  • 10+ years of Product Management experience in enterprise SaaS or cloud platforms
  • Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
  • Experience building custom workflow applications, automation platforms, or AI-powered tools
  • Deep knowledge of Salesforce CRM and customer lifecycle processes
  • Experience working with telemetry, analytics, and customer health data
  • Ability to partner effectively with engineering, operations, and business stakeholders
  • Familiarity with AI-enabled GTM workflows or automation tools
  • Experience using product metrics and analytics to guide decisions
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Nice-to-Haves

  • Led large transformations and built custom solutions to meet business needs

Skills

Product ManagementSalesforce CRMAi-Powered PlatformsCustomer SuccessPost-Sales OperationsWorkflow AutomationTelemetry And AnalyticsPrdsAgileProduct Metrics
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