Forward Deployed SRE

Responsibilities

• Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking.
• Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code.
• Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution.
• Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations.
• Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
• Define and instrument SLOs and SLIs across customer workloads and internal services.
• Navigate ambiguity, make principled tradeoffs, and avoid unnecessary complexity in the systems you build and the processes you define.

Requirements

• Extensive hands-on experience with Kubernetes (multi-cloud experience across EKS, GKE, or similar is a strong plus).
• Experience in building and maintaining scalable infrastructure.
• Strong foundation in observability tooling: metrics (VictoriaMetrics, Prometheus), logging (Loki, ELK), dashboards (Grafana), and alerting pipelines. Observability-as-code experience is a plus.
• Experience with infrastructure-as-code (Terraform, Helm) and GitOps workflows (Flux CD, ArgoCD).
• Experience writing and improving runbooks, leading incident response, and doing post-mortem analysis.
• Comfort working at the intersection of engineering and operations — you write code, but you also think deeply about process, escalation paths, and operational leverage.
• Familiarity with incident management platforms (incident.io or similar) is a plus.
• No prior ML experience required, but curiosity about how ML models are deployed and served at scale will serve you well.

Benefits

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents.
• Flexible PTO policy including company wide Winter Break.
• Paid parental leave.
• Fertility and family-building stipend through Carrot.
• Company-facilitated 401(k).
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.