AI Support Engineer
AI Support Engineer handles first-line customer issues for AI-powered dev tools, using CS and AI knowledge to troubleshoot, escalate, document, and test products across enterprise environments. Requires 2+ years technical experience, CS degree, and proficiency in Python/Java/Go.
About the job
Key Responsibilities
- First line of response to any customer issues: root cause, reproduce, and respond using AI and CS knowledge. Define processes and build automations to streamline support.
- Escalation, resolution, and education: Escalate unresolved issues to appropriate stakeholders, track resolutions, and educate customers.
- Knowledge documentation and distribution: Document failure modalities and distribute knowledge to customers and internal teams.
- Product testing and feedback: Test releases across IDEs, languages, and modalities; automate QA processes using CS and AI skills.
Qualifications
- 2+ years working in a technical role
- Bachelor's or higher degree in Computer Science, Software Engineering, or related field
- Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
- Proficiency in programming languages such as Python, Java, or Go
- Strong organizational skills and customer friendliness
- Strong problem-solving skills and ability to work in a fast-paced startup environment
- Passion for artificial intelligence and large language models (hands-on experience a plus)
Skills
Python, Java, Go, Docker, Kubernetes, Distributed Computing, Artificial Intelligence, LLMs
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