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n8nn8nNew York, NY

Senior Support Engineer | Remote | North America

Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.

Salary not listed
Remote3+ YOESupport Engineering

About the role

Responsibilities

  • Provide technical support to users via tickets, chat, and community forums
  • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
  • Investigate and reproduce complex technical issues across the n8n ecosystem
  • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
  • Create and maintain documentation, FAQs, and knowledge base articles
  • Identify recurring issues and propose improvements to product reliability and user experience
  • Contribute to the community by answering questions and sharing best practices
  • Document troubleshooting workflows and build internal playbooks
  • Help improve support tooling and resolution efficiency

Core Requirements (IC2 & IC3)

  • Strong troubleshooting and problem-solving skills
  • Experience debugging APIs, integrations, webhooks, and authentication flows
  • Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
  • Experience working with JavaScript, Node.js, or similar technologies
  • Experience with Docker or containerized environments
  • Strong written and verbal communication skills
  • Passion for helping users and improving product usability

Senior Support Engineer (IC3)

Typical profile:

  • 5+ years in technical support, customer-facing engineering, or similar roles
  • Strong experience troubleshooting complex production environments
  • Deep understanding of workflow automation, APIs, and integrations
  • Strong knowledge of Node.js environments and containerized deployments
  • Experience collaborating closely with engineering on complex technical issues
  • Ability to identify systemic issues and drive improvements in product reliability and support processes

Support Engineer (IC2)

Typical profile:

  • 3+ years in technical support, solutions engineering, or similar roles
  • Experience debugging workflow automation systems and integrations
  • Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
  • Ability to investigate complex issues and collaborate with engineering for resolution
  • Experience documenting troubleshooting steps and improving support knowledge bases

Nice to Have

  • Experience with workflow automation tools (Zapier, Make, Airflow)
  • Observability tools such as Grafana, Datadog, or Prometheus
  • Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)

Skills

JavaScriptNode.jsDockerAPIsWebhooksHttp/HttpsTCP/IPDNSAWSGCPLinuxOauth2GrafanaDatadogPrometheus
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