Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.
Salary not listed
Remote3+ YOESupport Engineering
About the role
Responsibilities
Provide technical support to users via tickets, chat, and community forums
Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
Investigate and reproduce complex technical issues across the n8n ecosystem
Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
Create and maintain documentation, FAQs, and knowledge base articles
Identify recurring issues and propose improvements to product reliability and user experience
Contribute to the community by answering questions and sharing best practices
Document troubleshooting workflows and build internal playbooks
Help improve support tooling and resolution efficiency
Core Requirements (IC2 & IC3)
Strong troubleshooting and problem-solving skills
Experience debugging APIs, integrations, webhooks, and authentication flows
Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
Experience working with JavaScript, Node.js, or similar technologies
Experience with Docker or containerized environments
Strong written and verbal communication skills
Passion for helping users and improving product usability
Senior Support Engineer (IC3)
Typical profile:
5+ years in technical support, customer-facing engineering, or similar roles
Strong experience troubleshooting complex production environments
Deep understanding of workflow automation, APIs, and integrations
Strong knowledge of Node.js environments and containerized deployments
Experience collaborating closely with engineering on complex technical issues
Ability to identify systemic issues and drive improvements in product reliability and support processes
Support Engineer (IC2)
Typical profile:
3+ years in technical support, solutions engineering, or similar roles
Experience debugging workflow automation systems and integrations
Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
Ability to investigate complex issues and collaborate with engineering for resolution
Experience documenting troubleshooting steps and improving support knowledge bases
Nice to Have
Experience with workflow automation tools (Zapier, Make, Airflow)
Observability tools such as Grafana, Datadog, or Prometheus
Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
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