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OpenAIOpenAISan Francisco, CA

Engineering Manager, ChatGPT Premium

Lead and scale an engineering team building subscription and monetization experiences for ChatGPT Premium, owning paywalls, checkout, renewals, and related flows while partnering cross-functionally to improve conversion and retention.

293k – 385k
On-site5+ YOEEngineering Management

About the role

In This Role, You Will

  • Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences.
  • Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
  • Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows.
  • Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value.
  • Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale.
  • Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences.
  • Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.

You Might Thrive in This Role If You

  • Have 5+ years of engineering management experience.
  • Have strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features.
  • Have a track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering.
  • Are experienced with subscription products, plan merchandising, paywalls, checkout, plan lifecycle experiences, and retention.
  • Are comfortable working with A/B testing, funnel analysis, user segmentation, and personalization techniques.
  • Have experience using analytics tools (SQL, Amplitude, Looker, or similar) to guide product decisions.
  • Are passionate about AI and excited to work on bringing cutting-edge AI technologies to millions of users.

This role is exclusively based in our San Francisco HQ. We offer relocation assistance to new employees.

Skills

Backend DevelopmentFrontend DevelopmentFull-Stack DevelopmentA/B TestingFunnel AnalysisUser SegmentationPersonalizationSQLAmplitudeLooker

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