Alliance Concierge

Responsibilities

• Act as the primary on-the-ground point of contact for partner leasing and operations teams during rollout.
• Guide partners through implementation of new products, working through go-to-market plan, goals, and timeline.
• Support clients through change management, helping teams embrace AI and integrate it into core processes.
• Take ownership over strategic accounts, translating partner product needs, friction points, and feature requests back to Bilt's product and account management teams.
• Troubleshoot issues in real time.
• Build trusted, long-term relationships with partner teams — lead data-driven conversations that tie AI performance to KPIs and long-term objectives.
• Travel within your region to be on-site with partners for launches, training, and check-ins.
• Spend time with both corporate and onsite teams, with the ability to work with multiple levels of stakeholders.
• Balance full loyalty to Bilt's mission and standards with genuine responsiveness to each partner's specific needs.

Requirements

• 3–5 years of experience in AI, implementation, customer success, account management, or operations.
• Willingness to travel regionally, up to every week, for on-site launches and partner support.
• Comfort operating as an embedded partner resource — representing another organization's day-to-day needs while staying fully aligned with your own company's mission.
• Strong training and change-management skills — you can get busy leasing teams to actually adopt something new.
• Excellent relationship-building instincts; you earn trust quickly and keep it.
• Detail-oriented project management skills to run multiple concurrent rollouts.
• A true "no job too small" attitude — you solve problems, you don't just flag them.

Nice-to-Haves

• Experience in multifamily, property management, or proptech.
• Experience with property management software (Yardi, RealPage, MRI, etc.).
• Background in CX or implementation at a B2B SaaS or proptech company.
• Experience managing partner relationships where you represent one company's product inside another's operations.

Compensation & Benefits

• Salary range: $70,000 - $100,000 (eligible for equity and an annual performance-based bonus).
• Health insurance from day one, including One Medical Membership, wellness stipends, family programs.
• 401k plan with match.
• Commuter FSAs.
• Unlimited PTO.
• Exclusive Employee-only Bilt Points.
• Team events.