Senior Payroll Operations Specialist I

What You'll Do

• Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout
• Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams
• Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you
• Document and maintain SOPs, keeping them current, complete, and usable without additional coaching
• Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement
• Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work
• Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy
• Proactively surface issues — with proposed solutions — and act as SME across teams to drive them to closure

What You'll Have

• 5+ years of end-to-end, multi-state payroll processing experience
• Advanced union expertise; ability to handle complex remittance and compliance issues independently
• Experience in third-party payroll or entertainment/film industry payroll strongly preferred
• Proficiency in Notion and Salesforce; intermediate Excel skills
• Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding
• Strong communication and conflict resolution skills — comfortable working across teams and with external agencies
• Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency
• FPC or CPP certification preferred

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service