Principal Product Manager

Essential Duties and Responsibilities

• Own and maintain the company-wide product roadmap across AI, voice, messaging, scheduling, payments, and related platform initiatives
• Partner with executive leadership to define product strategy, priorities, and long-term platform direction
• Translate customer needs, founder ideas, and internal stakeholder requests into structured product requirements and actionable development plans
• Create and maintain detailed product requirements documents (PRDs), user stories, acceptance criteria, and release documentation
• Collaborate closely with engineering and QA teams to ensure successful delivery of high-quality product releases
• Map and optimize end-to-end customer workflows, identifying opportunities to improve usability, adoption, and business outcomes
• Conduct customer interviews, gather feedback, and synthesize insights into product recommendations and roadmap priorities
• Analyze market trends, customer behavior, and competitive offerings to identify strategic growth opportunities
• Establish scalable communication processes that provide transparency into roadmap decisions, product releases, and development priorities
• Monitor product performance, feature adoption, customer retention, and usage metrics to ensure product investments generate measurable value
• Identify and proactively manage product dependencies, tradeoffs, risks, and resource constraints
• Champion a disciplined product development process that balances speed, quality, customer impact, and long-term platform scalability

Education/Experience

• 6+ years of product management experience, preferably within a high-growth SaaS or technology company
• Proven experience owning significant product strategy, roadmap development, and successful product delivery
• Strong experience creating product requirements, user stories, workflows, and acceptance criteria
• Demonstrated ability to work effectively with engineering teams on technically complex products
• Excellent written and verbal communication skills with the ability to bring clarity to ambiguous situations
• Experience conducting customer discovery, user research, and translating feedback into actionable product improvements
• Strong analytical mindset with experience using product metrics to drive decision-making and prioritization
• Ability to balance strategic thinking with hands-on execution in a fast-moving environment
• Experience collaborating directly with executive leadership and influencing cross-functional stakeholders
• Strong organizational skills and ability to manage multiple initiatives simultaneously

Preferred Qualifications

• Experience with AI-powered products, automation platforms, or conversational technologies
• Experience building workflow-intensive B2B SaaS applications
• Familiarity with communications platforms, scheduling systems, payment technologies, or CRM products
• Experience working with SQL, AI-assisted development tools, or technical product analysis tools
• Experience managing products with adoption, retention, and Net Revenue Retention (NRR) goals
• Familiarity with Google Workspace and modern collaboration tools