Software Engineer, Agent Productivity

Responsibilities

• Own the technical strategy and architecture that enable teams to build, connect, and deploy agents quickly and safely, using Slack as the primary implementation surface.
• Design and build secure, reliable services that give agents permission-aware access to context, tools, and actions across Slack, internal systems, identity platforms, and enterprise applications.
• Establish scalable patterns for connectivity, context retrieval, authorization, and action execution across systems with different capabilities and constraints.
• Develop reusable SDKs, connectors, templates, testing tools, and deployment patterns that reduce integration effort and improve developer productivity.
• Build policy-aware automation and lifecycle management for agents, applications, and integrations, including ownership, permissions, approvals, credential rotation, and decommissioning.
• Implement governance and observability that enforce least privilege, protect user and workspace boundaries, and provide visibility into agent behavior, data access, and information sharing.
• Set operational standards for reliability, auditability, testing, incident response, and secure self-service.
• Partner across IT, Security, Privacy, Legal, product teams, and platform providers to shape technical direction, influence roadmaps, and translate agent use cases into scalable systems.

Requirements

• Deep hands-on software engineering experience and a track record of building and operating production systems at scale.
• Strong backend and distributed-systems fundamentals, including API design, integrations, and production reliability.
• Experience building developer platforms, reusable tooling, or shared services that make applications and agents easier to develop and deploy.
• Experience integrating enterprise platforms such as Slack and working through real-world API, identity, and operational constraints.
• Experience designing secure, permission-aware systems that access sensitive data or take actions on behalf of users.
• The ability to lead ambiguous technical initiatives across teams while balancing developer experience, security, and long-term architecture.

Nice-to-Haves

• Deep experience with Slack Enterprise Grid and its application, admin, audit, or discovery APIs.
• Experience building agent platforms or AI-assisted workflows that preserve user identity, permissions, attribution, and data boundaries.
• Experience building integrations or governance systems for Slack, Google Workspace, GitHub, Microsoft 365, Salesforce, or similar enterprise platforms.
• Familiarity with agent interoperability protocols such as MCP, or with data classification, DLP, retention, and compliance systems.