People Operations Lead

What You'll Do

• Employee relations: Serve as the first point of contact for leaves, life events, conflicts, investigations, and exits, handling each with judgment and discretion to protect both the individual and the company.
• Lifecycle & HR systems: Own the full employee lifecycle from onboarding through offboarding, coordinate immigration matters (H-1B, green cards) with outside counsel, and manage Rippling as the system of record for employee data, workflows, and reporting.
• Org design & career growth: Partner with leaders in GTM, Engineering, Product, and Design on workforce planning; build reporting structures, job architecture, leveling, and career progression paths.
• Manager development & performance: Coach first-time managers on feedback and team development; establish performance cycles and calibration processes.
• Policy, payroll & vendor ops: Maintain up-to-date documentation and policies applied consistently; manage payroll inputs, benefits administration, vendor relationships; automate workflows using modern tools and AI.
• Data & change management: Track people metrics (attrition, engagement, hiring velocity); lead the people side of reorgs and structural changes.
• Handle additional responsibilities as the People function evolves with company needs.

What You Bring

• 5–8 years of HR/People experience spanning business partnership and hands-on People operations.
• Track record of navigating sensitive employee situations with good judgment and discretion.
• Ability to earn trust quickly with people at all levels, from new hires to founders.
• Bias toward execution: turn messy, undefined programs into reliable processes.
• Strong instincts for confidentiality and consistent policy application.
• Experience supporting both GTM and Engineering/Product/Design organizations (preferred).
• Direct ownership of an HRIS platform (Rippling preferred).
• Experience building People infrastructure from scratch at an early-stage company.
• Familiarity with org design, job leveling, and career frameworks.
• Comfort using data to inform people decisions.

Bonus Points

• Experience running performance cycles and leading calibration conversations.
• Knowledge of compensation structuring and job leveling.
• Experience implementing or migrating an HRIS platform.
• Understanding of common immigration pathways (H-1B, green card, TN).
• Interest in learning & development.
• Experience scaling a People function through rapid startup growth and using AI tools to reduce manual HR work.

Benefits

• Fully covered best-in-class health, dental, and vision benefits.
• Competitive compensation with meaningful stock options and company 401(k).
• Unlimited PTO.
• Outstanding in-office culture in the heart of San Francisco.
• Lunch and dinner onsite.
• Team events such as happy hours and off-sites.
• Commuter benefits.