Accounts Receivable Specialist

Responsibilities

• Run billing and collections across US and Australian entities, including multi-currency (USD/AUD) invoicing and time-zone-aware collections follow-up.
• Generate and issue accurate customer invoices for SaaS subscriptions, renewals, usage/overage, and professional services, in line with signed contracts and order forms.
• Own collections: monitor AR aging, run dunning, follow up on past-due accounts, resolve disputes, and negotiate payment plans where needed.
• Apply incoming payments (ACH, wire, credit card, check) and reconcile them against open invoices; investigate short-pays and discrepancies.
• Maintain the AR sub-ledger, reconcile AR to the GL, and support a timely month-end close.
• Partner with Sales, Customer Success, and RevOps on billing changes, renewals, and dispute resolution.
• Maintain accurate customer billing records in the billing system / ERP.
• Track and report on DSO, collections effectiveness, and aging; flag risk early.
• Support internal and external audits with clean, well-organized documentation.
• Identify and drive billing-process and automation improvements.

Requirements

• 2-5 years of billing, accounts receivable, and/or collections experience in a B2B SaaS or subscription business (order-to-cash / recurring revenue).
• Hands-on with an ERP (e.g. NetSuite, QuickBooks) and a SaaS billing platform (e.g. Stripe, Zuora, Chargebee, Bill.com).
• Multi-entity/ multi-currency billing exposure (USD / AUD).
• Strong Excel/ Google Sheets experience; comfortable managing high invoice volumes and reconciling at scale.
• Clear, professional written and verbal communication for customer-facing collections.
• High accuracy and attention to detail; reliable against recurring close deadlines.

Nice to Have

• Familiarity with SaaS metrics (ARR, MRR, churn) and how billing feeds them.
• Exposure to US sales tax and Australian GST on software.
• Experience in healthcare technology or another regulated environment; awareness of data-handling expectations (e.g., HIPAA, ISO 27001).
• CRM exposure (Salesforce or HubSpot).
• Associate's or Bachelor's in accounting, finance, or business (equivalent experience accepted).