Manager, Data Center Operations

Responsibilities

• Own the daily operation, health, and availability of the OH5C data center.
• Lead troubleshooting and repair of GPU compute hardware, including GPU trays, DIMMs, drives, cabling, and server nodes.
• Drive rapid triage and repair while maintaining MTTR and uptime targets.
• Coordinate RMAs and hardware support with OEM vendors, primarily SuperMicro.
• Maintain spare-parts inventory and ensure critical hardware is available when needed.
• Partner with Fleet Operations, SRE, networking, and infrastructure teams on escalations.
• Lead, coach, and develop the on-site data center technician team.
• Set clear expectations for safety, quality, responsiveness, and accountability.
• Conduct regular one-on-ones, performance reviews, and development planning.
• Support technician hiring, onboarding, training, and workforce planning.
• Build a culture of technical precision, ownership, and continuous improvement.
• Track and report site KPIs, including uptime, MTTR, SLA compliance, deployment velocity, and ticket aging.
• Use operational data to identify recurring issues and improve reliability.
• Maintain accurate break-fix workflows in Jira or a comparable ticketing system.
• Provide clear operational updates, incident summaries, and corrective-action plans to senior leadership.
• Serve as the primary on-site liaison with the colocation provider.
• Hold facility partners accountable to SLAs related to power, cooling, security, and availability.
• Maintain working knowledge of UPS systems, PDUs, generators, CRAC and CRAH systems, and supporting infrastructure.
• Escalate and track facility issues through resolution.
• Coordinate planned maintenance to minimize risk to production systems.
• Maintain site runbooks, SOPs, emergency procedures, and hardware documentation.
• Ensure work is completed in accordance with safety, security, and change-management standards.
• Contribute to fleet-wide operating standards and knowledge sharing.
• Maintain accurate asset, inventory, and configuration records.

Requirements

• 5+ years of data center operations leadership experience in a production environment.
• Experience managing and developing technical teams.
• Hands-on experience troubleshooting enterprise server hardware, including GPU nodes, DIMMs, drives, cabling, and rack-level infrastructure.
• Strong familiarity with SuperMicro hardware, diagnostics, event logs, and RMA processes.
• Experience working in colocation environments and managing provider SLAs.
• Working knowledge of data center electrical and mechanical systems.
• Experience with Jira, ServiceNow, or a similar ticketing platform.
• Strong understanding of incident management, root-cause analysis, and operational risk.
• Clear written and verbal communication skills, including the ability to present technical and operational information to senior leaders.
• Ability to work on-site in Springfield, Ohio, and support critical incidents as needed.

Nice-to-Haves

• Experience supporting AMD GPU clusters, including MI300X or equivalent platforms.
• Familiarity with NVIDIA GPU platforms such as H100, H200, or B200.
• Understanding of RoCE fabric topology and common failure modes.
• Experience with DCIM or asset-management tools such as NetBox.
• Multi-site or regional data center operations experience.
• Experience in rapidly scaling cloud, hyperscale, or AI infrastructure environments.

Compensation and Benefits

• Compensation Range: $135,000–$175,000 base + bonus. Restricted Stock Units included in all offers. Final compensation determined based on knowledge, education, experience, abilities, internal equity, and market alignment.
• Restricted Stock Units
• Paid time off, holidays, and leave programs
• Medical, dental, and vision insurance
• Employer HSA contributions
• Paid parental leave
• Life, short-term disability, and long-term disability insurance
• Professional development and tuition reimbursement
• Mental health and wellness support
• Commuter benefits
• Cell phone stipend
• 401(k) with company match up to 4%
• Volunteer time off
• Global travel insurance and emergency assistance
• Daily meal allowance
• Additional location-specific benefits