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WizWizUnited States

Solutions Support Engineer - West

Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing escalations. Requires 5+ years technical support experience, cloud platforms, Kubernetes, and scripting proficiency.

108k – 149k
Remote5+ YOESupport Engineering

About the role

What You'll Do

  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You'll Bring

  • Must be comfortable working 9-6 PST
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments

Nice to Have

  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases

Skills

AWSAzureGCPKubernetesLinuxPythonJavaJavaScriptShellREST APIs

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