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RedisRedisUnited States

Customer Marketing Manager

Own and scale Redis' customer marketing programs by building a reference database, content library, and advocate network that elevates customer success stories. Requires 3+ years B2B SaaS customer marketing experience, cross-functional leadership, and strong storytelling skills.

95k – 110k
Remote3+ YOEContent Marketing

About the role

Responsibilities

  • Own and maintain the master database of customer references, including referenceability status, preferences, engagement history, and measurable business outcomes.
  • Build and scale a high-impact customer content library, including case studies, executive-ready presentations, video testimonials, and other sales-enablement assets.
  • Expand the size, diversity, and strategic value of Redis’ customer reference base; drive measurable engagement across marketing and field programs.
  • Increase the presence and diversity of customer advocates across internal and external conferences, product launches, analyst engagements, and media opportunities.
  • Partner closely with sales leadership, enablement, product management, customer success, and marketing to execute coordinated, cross-functional initiatives.
  • Identify and deeply understand key customer personas, their business priorities, and their technical challenges; clearly articulate Redis’ differentiated value.

Requirements

  • 3+ years of customer marketing experience in B2B SaaS.
  • Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes.
  • Strong business writing and communication skills; ability to translate complex technical solutions into clear, compelling narratives.
  • Experience producing customer stories and video assets, managing Salesforce reporting, and maintaining stakeholder visibility on program progress.
  • Executive presence and comfort engaging stakeholders from individual contributors to C-level leaders.
  • High ownership mindset and ability to operate effectively in a fast-paced, high-growth environment.

Nice-to-Haves

  • Background in IT infrastructure, data platforms, or developer-focused technology.

Compensation and Benefits

  • Estimated gross base annual salary range: $95,000 - $110,000 (in New York, California, Washington, Colorado, and Rhode Island).
  • Competitive equity grants.
  • Unlimited time off.
  • Health, dental, vision coverage along with 401K, FSA, and commuter benefits.
  • Home internet & phone stipend.
  • Learning and development opportunities.
  • This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan.

Skills

Customer MarketingB2B SaaSSalesforceCross-Functional LeadershipCustomer ReferencesCase StudiesVideo TestimonialsSales EnablementStakeholder Management

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