Supervisor, Remarketing

Responsibilities

• Lead, coach, and develop Remarketing Specialists through ongoing training, performance management, and one-on-one mentoring.
• Monitor team and individual performance metrics, providing coaching, development, and corrective action as needed to foster accountability and achieve departmental objectives.
• Conduct regular team meetings focused on training, process updates, performance results, and operational excellence.
• Oversee daily auction remarketing team operations to ensure timely processing and liquidation of repossessed and surrendered collateral.
• Collaborate with the Dealer Direct team and internal stakeholders to streamline the liquidation process, proactively resolving title, lien perfection, and other inventory-related issues to ensure timely liquidation of repossessed assets.
• Manage aged repossessed inventory by monitoring aging trends, identifying liquidation barriers, and driving timely resolution of issues to reduce inventory aging and maximize recovery values.
• Manage complex or escalated dealer, vendor, and auction issues, ensuring prompt and effective resolution.
• Exercise sound judgment and decision-making authority within established approval limits.
• Develop and maintain productive relationships with auction partners, repossession forwarders, dealerships, and third-party vendors.
• Implement and maintain policies, procedures, and controls designed to mitigate risk and support regulatory compliance.
• Collaborate with internal stakeholders and leadership to support strategic initiatives and business objectives.
• Identify opportunities to improve operational efficiency, service levels, and recovery performance.
• Develop, document, maintain, and periodically review department procedures and process documentation.
• Partner with leadership to identify and implement training opportunities that enhance employee performance and service quality for internal and external stakeholders.
• Review and approve employee timecards, PTO requests, and attendance records in accordance with company policy.

Requirements

• 3+ years of leadership experience leading a remarketing team.
• Bachelor’s degree or equivalent work experience in lieu of a degree.
• Extensive knowledge of remarketing, repossession, collateral liquidation, auction operations, and applicable regulatory requirements.
• Strong proficiency in Microsoft Office Suite and web-based business applications.

Preferred Skills

• Experience managing third-party vendors, auction partners, and repossession forwarders.
• Experience within auto finance, lending, or asset recovery environments.

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Generous Parental Leave
• Flexible Time Off (FTO) Policy
• Retirement Plan (401k) with company match
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term / Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance
• Wellhub (Gympass) Wellness Benefit
• Recreational Safety Benefit